Quotes
Navigating Resistance to Change
“When introducing innovative design solutions, it will challenge users’ existing mental models of their current product, service, or process. To help ease the transition, balance innovation with familiarity through an iterative approach that involves users’ active participation and feedback early on. Through developing an understanding of their primary use cases and pain points, demonstrate an efficient workflow in phases with clear explanations, visual walkthroughs, responsive support and effective short tutorials. Making the users feel they are an active part of the change, this will instil confidence, comfort level, managed expectations, and positive adaptation to the new mental model.”
Published in the RGD Article:
UX Perspectives: Navigating Resistance to Change in Innovative Design
03-2021
Navigating the Design Industry
“By getting out of your comfort zone and having the willingness to evolve as a designer, you will grow in versatility, relationships, and new opportunities. This comes with practice through initiative, open-mindedness, handling criticism and proactive problem-solving. With a driven mindset, be encouraged by constant learning, be bold by experimenting, and always maintain your curiosity.”
Published in the RGD Article:A Seat at the Table: Women Share Their Experiences Navigating the Design Industry