Navigating Resistance to Change
“When introducing innovative design solutions, it will challenge users’ existing mental models of their current product, service, or process. To help ease the transition, balance innovation with familiarity through an iterative approach that involves users’ active participation and feedback early on. Through developing an understanding of their primary use cases and pain points, demonstrate an efficient workflow in phases with clear explanations, visual walkthroughs, responsive support and effective short tutorials. Making the users feel they are an active part of the change, this will instil confidence, comfort level, managed expectations, and positive adaptation to the new mental model.”
Shared in the RGD article:
UX Perspectives: Navigating resistance to change in innovative design
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03/2021
Navigating the Design Industry
“By getting out of your comfort zone and having the willingness to evolve as a designer, you will grow in versatility, relationships, and new opportunities. This comes with practice through initiative, open-mindedness, handling criticism and proactive problem-solving. With a driven mindset, be encouraged by constant learning, be bold by experimenting, and always maintain your curiosity.”
Shared in the RGD article:
A Seat at the Table: Women share their experiences navigating the design industry
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Client Relationships
“A great client relationship grows out of diligent focus by being responsive with effective communication and being transparent with trusted accountability.”
Published in:
The Business of Graphic Design: The RGD Professional Handbook
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01/2021
Project Management
“A project is delivered on time and on budget when the right expectations are communicated. The target deadline is doable with having a defined scope/project plan and implementing an agile process that includes multiple sprints to the final deliverable to show progress and alignment.”
Published in:
The Business of Graphic Design: The RGD Professional Handbook
Learn more